by Tom Banas | Feb 10, 2020 | Dynamics 365, Microsoft Project, Project Management, Project Service Automation (PSA) |
Time to read: About 5-7 minutesIntended for: All users at any stage in your Office 365 implementation. Whether you’re just doing some initial research or have already implemented it at your organization.Key takeaway: Build trusted customer relationships by...
by RBA | Aug 29, 2019 | Application Development, CRM, Digital Workplace, User Experience |
When deploying or upgrading a relationship management system, success of the project often hinges on people actually using the system. In fact, according to the February 2016 Forrester report, CRM Success Hinges On Effective Change Management, 46% of those...
by RBA | Sep 28, 2017 | Analytics, Application Development, CRM, Digital Workplace, Marketing |
We are in the heart of conference season! With Envision coming to a close and Ignite in session, the folks in the Dynamics 365 community will soon have all eyes on the CRMUG Summit in Nashville. CRMUG Summit (a.k.a. D365UG/CRMUG Summit) has become the go-to conference...
by RBA | Aug 30, 2017 | Analytics, CRM, Data Management & BI, Digital Strategy, Portals & Collaboration, Sitecore |
Let me start by saying I have high expectations around what “good” looks like when I’m buying something. When I buy a product or subscribe to a service, I expect a good customer experience. When I am considering a purchase, I want answers to my questions. When I want...
by RBA | Dec 9, 2016 | CRM, Marketing |
Companies cannot exist without their customers. It’s a business reality. Gone are the days of customers vying for your attention; customers have more intelligent buying power than ever. Rapid advances in technology and data – from the Internet of Things (IoT) to...
by RBA | Nov 16, 2016 | CRM |
The following is a summary of an article I wrote for the Business Marketing Association of Minnesota’s blog titled, “How to Boost Customer-Centric Marketing Through CRM” As a business in a digital world, it’s important to remember that customers now...
